Shipping & Processing Policy – AlturaShoes

At AlturaShoes, we ship orders via reliable courier services, including Royal Mail, Yun Express, UPS, and DHL.

We operate multiple warehouse locations, so your order may ship directly from our Asian facilities or our UK/European logistics partners.

Order Processing

• Most orders are processed and shipped within 48 hours.

• During this time, we carefully review, quality check, and package your order.

• You will receive a tracking number within 48 hours of dispatch, sent to your email or mobile number.

• Please allow up to 3 business days for tracking updates to appear.

Delivery Times

• United Kingdom:
  Estimated delivery is 4–12 days, though most orders arrive within 7 days via Royal Mail.

• United States:
  Estimated delivery is 7–14 days via UPS.

• Canada, Ireland & Australia:
  Estimated delivery is 7–14 days (most orders arrive within 10 days).

• Rest of the World:
  Estimated delivery is 10–21 days.

⚠️ Please note: Global shipping delays (e.g., customs, public holidays, or unforeseen events) may occasionally extend delivery times.

Unsuccessful Deliveries

If delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address

• Absent recipient

• Refusal to accept the package

…the order will be returned to AlturaShoes at the customer’s expense.

Any associated shipping costs, duties, or taxes will be deducted from the refund amount.

In some cases, tracking may display the status “Delivered”, which can also mean the parcel has been returned to our warehouse.

Contact

If you have concerns about your delivery or tracking, please reach out to our support team:

📧 info@alturashoes.co.uk