Return and Refund Policy – AlturaShoes

At AlturaShoes, we strive for 100% customer satisfaction. If you have any questions or issues regarding our shipping or products, please email us. Our team will assist you immediately.

Should you wish to return your goods, please read the conditions below. If you still wish to return, please contact us at:
📧 info@alturashoes.co.uk

Return Address:

Order Processing

• All orders are processed within 1 to 3 business days.

• The consumer can cancel the order before shipment.

• Cancellations are supported within 3 days.

Return Policy

• Customers have the right to request a return within 14 days of product delivery.

• Returned items must be in their original condition, unworn, unwashed, suitable for resale, and with all tags still attached.

• Our support team may request photo or video evidence before approving a return to prevent fraudulent refund requests.

• The customer must bear the return shipping costs.

⚠️ Please do not use scissors or knives to open your package, as this may damage the items. Returns with scissor or knife marks will not be accepted. Be careful when trying items on — avoid makeup, perfume, deodorant, or antiperspirant that may stain the product.

Refund Policy

• Refunds will be made to the original payment method.

• Once the returned product is received and inspected, refunds are processed within 7 business days.

• Shipping costs are non-refundable.

How to Return

1. Contact us at info@alturashoes.co.uk to request a return.

2. We will provide you with the return form and instructions.

3. Send the product back to our designated warehouse.